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Privacy Policy Overview

When you use our services, your trust matters. This page explains what information we collect, why, and how you stay in control.

Our privacy approach

Imagine planning your future online. To provide helpful, relevant advice, we sometimes need to collect and use certain personal details. This policy explains how we collect, use, and protect your information at every step.

Our aim is to keep things transparent and simple. You have rights over your personal data and can always ask questions about how it is handled. We follow South African laws and regularly review our practices for ongoing compliance.

How we collect your data

We collect only the personal data necessary to provide and improve our services. Data is gathered with your knowledge, whether through forms, email, or direct communication, and always in compliance with POPIA.

Personal data you provide directly

  • Contact details provided via our website forms.
  • Personal information shared in emails or phone calls.
  • Details entered when booking a consultation.
  • Documents submitted for review or analysis.
  • Feedback or survey responses you choose to give.

Automatic information we collect

  • Device type and browser version details are collected to improve compatibility.
  • IP address and general location data help protect against security risks.
  • Session times and durations assist in understanding user behavior.
  • Referral website addresses allow us to see how visitors find us online.
  • Error logs and usage patterns help diagnose technical problems.

How your data is used

Personal data is used to provide services, respond to your requests, and improve our offerings. We do not use your information for unrelated marketing or third-party promotions.

  • Delivering requested financial planning services and support.
  • Improving service quality through feedback and analysis.
  • Responding to your questions and requests efficiently.
  • Securing our website and preventing misuse or fraud.
  • Meeting legal and regulatory obligations in South Africa.
  • Conducting internal research for better understanding of client needs.
  • Providing important updates or policy changes relevant to your use.

Our pledge: We are committed to protecting your privacy and safeguarding your personal information. Our practices follow South African regulations and are regularly reviewed for transparency and effectiveness. Your trust is our top priority, and we welcome any questions about how your data is managed.

When data is shared

Your personal data will never be sold. We may share it with trusted service providers who help us deliver our services, but only under strict confidentiality agreements and when required by law.

Our service providers

We work with trusted service providers to help deliver our services. All providers are vetted for compliance and agree to protect your information as we do.

Legal obligations and compliance

We comply with all applicable South African laws regarding data protection, including obligations under POPIA and any requests by authorities.

Anonymous statistics and analysis

We may collect anonymous statistical information about site usage. These insights help us understand which parts of our site are most helpful and where improvements are needed, without identifying any user.

Your data rights

You have several rights under South African law, including access, correction, deletion, objection, and portability of your data. These rights allow you to stay in control and ensure your information is handled responsibly.

  • You have the right to request access to your personal data held by us at any time. This helps you stay informed and in control.
  • You may request corrections if any personal data we hold is incorrect or outdated.
  • You may request the deletion of your personal data at any time, subject to legal or contractual requirements.
  • You can ask for your data in a portable format for use elsewhere.
  • You have the right to object to certain uses of your data at any time.
  • You can request limits on how your data is used if you believe it is inaccurate or used improperly.

If you wish to exercise your rights or have questions about your data, please contact our team directly. We will respond promptly and help guide you through the process.

How we protect your data

We use a mix of technical tools and strict internal processes to keep your data safe. This includes secure servers, encrypted communications, and controlled access to personal information.

Technical security measures

  • Encrypted website connections using HTTPS protocols.
  • Secure cloud storage for all digital records.
  • Regular software and infrastructure updates for security.
  • Strong password and access controls for staff.

Organizational security measures

  • Employee training on privacy and data protection best practices.
  • Regular policy reviews and compliance audits.
  • Clear accountability for data handling and reporting.
  • Appointment of a data protection lead for oversight.

How long we keep your data

Personal data is stored only as long as needed for the purposes stated in this policy or as required by law. Regular reviews ensure unnecessary data is deleted securely.

  • We store basic account data to provide you with our services and keep your preferences up to date.
  • We collect insights from how you use our resources to improve our services.
  • Communications data, including emails and messages you send us, is used to respond and keep records of our interactions.
  • Financial details you share with us are kept secure and used strictly for agreed services.
  • Marketing preferences are respected; we only use data for direct communications if you opt in.

Data not needed for ongoing services or legal obligations is routinely removed from our systems.

International data transfers

We store and process your data primarily within South Africa. If information is transferred internationally, we ensure it is protected to standards equivalent to local laws, with extra safeguards as needed.

  • Transfers are minimized and only used when necessary for service delivery.
  • All transfers meet South African and international data protection standards.
  • Data is encrypted during any transfer outside South Africa.
  • Your consent is obtained when legally required before transfer.

Our use of cookies

Cookies help us remember your settings, improve your experience, and track anonymous site usage for improvement. You can control or block cookies in your browser at any time.

Types of cookies we use

  • These cookies are necessary for our site to function and cannot be switched off in our systems.
  • We use performance cookies to track how the site is used and to fix technical issues.
  • Personalization cookies remember your settings and tailor the site to your preferences.
  • These cookies remember your preferences and choices, making your visits smoother.

Managing cookies in your browser may impact certain features of the site. Adjust your settings as you prefer.

Policy changes and updates

We may update this policy to reflect changes in our practices or legal requirements. Major changes will be communicated to you, and you are encouraged to review this page regularly.

  • We will notify you about any changes to this privacy policy.
  • Significant updates will be highlighted and clearly explained.
  • You may be asked to review and accept new terms.
  • We keep a record of policy versions for reference.

Continued use of our site means you accept any updated terms.

Contact us about your privacy

For any questions or requests about your personal data, you can reach out to our team. We will respond as promptly as possible and always in line with your rights under South African law.

Hiloxarone

7 Walter Sisulu Avenue, Cape Town 8001 South Africa

Phone: +27510555419

Email: content@hiloxarone.sbs

Last updated on June 30, 2026 to reflect current practices and legal standards.

This privacy policy takes effect from June 30, 2026.

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